{"id":245,"date":"2026-04-07T14:20:16","date_gmt":"2026-04-07T12:20:16","guid":{"rendered":"https:\/\/experiences.nausika.it\/?page_id=245"},"modified":"2026-04-08T12:06:47","modified_gmt":"2026-04-08T10:06:47","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/experience.nausika.it\/en\/termini-e-condizioni\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"245\" class=\"elementor elementor-245\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-725b92c6 e-flex e-con-boxed e-con e-parent\" data-id=\"725b92c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-448fe658 elementor-widget elementor-widget-text-editor\" data-id=\"448fe658\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>TERMS AND CONDITIONS OF SALE<\/strong><\/p>\n<p>The following General Terms and Conditions of Sale, together with the documents referred to below, including the Privacy Policy, govern the offer and sale of products and\/or services on our website \u201c<a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>\u201c. Please read these terms and conditions carefully before ordering any product or service. It is understood that by ordering any of our products\/services, you agree to be bound by these terms and conditions.<\/p>\n<p>The products and services purchased on\u00a0<a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>\u00a0are sold directly by\u00a0<strong>Nausika Group S.r.l.<\/strong>\u00a0with registered office at Via Montecchio Nord 21, 23823 Colico (LC) - Italy (hereinafter referred to as \u201cWe\u201d, \u201cUs\u201d, \u201cOur\u201d).<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li><strong> Our corporate policy<\/strong><\/li>\n<\/ol>\n<p><strong>1.1<\/strong> These General Terms and Conditions of Sale shall apply when a purchase is made through the Site by users who qualify as \u201cCustomers\u201d and <a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>.<\/p>\n<p>The Site is committed to sales to Consumers; should one or more sales occur to persons who do not qualify as Consumers, these General Terms and Conditions of Sale shall apply, but with the following waivers:<\/p>\n<ul>\n<li>The Purchaser shall not have the right to withdraw from the purchase referred to in the Return Policy section of the site <a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>;<\/li>\n<li>The Purchaser shall not benefit from the product warranty set out in Article 3 of these Conditions;<\/li>\n<li>The purchaser shall not benefit from all legal guarantees that protect the consumer and are guaranteed by law.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>1.2<\/strong>\u00a0Unless otherwise specified, the terms of use detailed in this section generally apply when using this website. Individual or additional terms of use or access may apply in specific scenarios and in such cases are also set out within this document.<\/p>\n<p><strong>1.3<\/strong>\u00a0In order to use the service, users may register or create a user account, providing all requested data or information in a complete and truthful manner. Users may also use the service without registering or creating a user account; however, this may result in limited availability of some features or functions. Users are responsible for keeping their access credentials confidential and secure. For this reason, users are also responsible for choosing credentials that meet the highest security standards permitted by this website.<\/p>\n<p>By registering, users agree to be fully responsible for all activities that occur under their user name and password. Users are obliged to inform us immediately and unequivocally via the contact details set out in this document if they believe that their personal information, including but not limited to user accounts, login credentials or personal data, has been hacked, improperly disclosed or stolen.<\/p>\n<p><strong>1.4 Account Closure<\/strong><\/p>\n<p>Users may close their account and stop using the Service at any time by contacting us directly at the contact details provided in this document.<\/p>\n<p><strong>1.5 Account Suspension and Deletion<\/strong><\/p>\n<p>We reserve the right, at our sole discretion, to suspend or delete at any time and without notice, user accounts that we deem inappropriate, offensive or in violation of these Terms.<\/p>\n<p>Suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. Suspension or deletion of accounts for reasons attributable to the User shall not exempt the User from payment of the applicable fees or prices.<\/p>\n<p><strong>1.6 Content of this website<\/strong><\/p>\n<p>Unless otherwise stated or clearly recognisable, all content available on this website is owned or provided by us or our licensors.<\/p>\n<p>We make every effort to ensure that the content provided on this website does not violate any applicable legal provisions or the rights of third parties. However, it may not always be possible to fulfil this purpose.<\/p>\n<p>In such cases, without prejudice to the legal prerogatives of Users to assert their rights, Users are requested to preferably report their complaints using the contact details provided in this document.<\/p>\n<p><strong>1.7 Rights to the content of this website - All rights reserved<\/strong><\/p>\n<p>We own and reserve all intellectual property rights to this content. Users may not use such content in any way that is not necessary or implied for the proper use of the Service.<\/p>\n<p>In particular, but without limitation, users may not copy, download, share (beyond the limits set out below), modify, translate, transform, publish, transmit, sell, license, modify, transfer\/assign to third parties or create derivative works from the content available on this website, nor allow third parties to do so through the User or his\/her device, even without the User's knowledge.<\/p>\n<p>Where expressly stated on this Web Site, you may download, copy and\/or share certain content available through this Web Site for your personal, non-commercial use only and provided that copyright attributions and all other attributions required by Us are properly implemented.<\/p>\n<p>Any limitations or legal exceptions applicable to copyright shall remain unaffected.<\/p>\n<p><strong>1.8 Access to External Resources<\/strong><\/p>\n<p>Through this site users may have access to external resources provided by third parties. Users acknowledge and agree that we have no control over such resources and are therefore not responsible for their content or availability. The terms and conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights to content, are derived from the terms and conditions of each such third party.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong> How to enter into a contract with us<\/strong><\/li>\n<\/ol>\n<p><strong>2.1<\/strong> To place an order for purchase on <a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>, you must complete the online order form and send it to us electronically, following the relevant instructions.<\/p>\n<p><strong>2.2<\/strong>\u00a0The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product\/service ordered and its unit price (including all applicable commissions and Italian taxes), the type of payment that the User may use for the purchase, the terms of use\/shipping, any additional charges, and references to the terms and conditions for cancellation or return in accordance with consumer protection legislation.<\/p>\n<p><strong>2.3<\/strong>\u00a0An order is considered sent when we receive the order form electronically and the order information has been verified as correct.<\/p>\n<p><strong>2.4<\/strong>\u00a0Before submitting the order form, you will be asked to read the General Terms and Conditions carefully, to print a copy using the print option, and to save or reproduce a copy for your personal use.<\/p>\n<p><strong>2.5<\/strong>\u00a0The order form will be stored in our database for the time necessary to process your order and as required by law. You can access your order form by logging into your personal account or checking your e-mail inbox.<\/p>\n<p><strong>2.6<\/strong>\u00a0Before submitting the order form, you will be asked to identify and correct any input errors.<\/p>\n<p><strong>2.7<\/strong>\u00a0After your order form has been submitted, we will process your order.<\/p>\n<p><strong>2.8<\/strong> We may not process purchases when there are insufficient guarantees of solvency, when orders are incomplete or incorrect, or when services\/products are no longer available. In these cases, we will inform you by e-mail that the contract is not concluded and that we have not followed up your purchase order specifying the reasons for this. If the services displayed on <a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>\u00a0are no longer available at the time of your last access or once we receive your order form, we will inform you of the unavailability within thirty (30) days from the day after we receive your order. If the price has already been paid for items that are no longer available, we will refund the amount paid.<\/p>\n<p><strong>2.9<\/strong> By submitting an order form to us, you unconditionally accept and undertake to observe, in contracts with us, these General Terms and Conditions of Sale. If you do not agree with any provisions, please do not submit your order form on <a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>.<\/p>\n<p><strong>2.10<\/strong> By submitting an order form, you accept these General Terms and Conditions of Sale as well as further conditions contained on <a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>, including the General Terms and Conditions of Use and the Privacy Policy.<\/p>\n<p><strong>2.11<\/strong>\u00a0When you submit an order form, we will send you an e-mail of receipt of the purchase order, containing a summary of the information relating to the order form.<\/p>\n<p><strong>2.12<\/strong>\u00a0Please note that all items\/services purchased are subject to the legislation of the country in which they are delivered\/used. We will not be held liable for non-compliance with local regulations by the customer.<\/p>\n<p><strong>2.13<\/strong>\u00a0Users of the website can access it anywhere in the world, and the website may contain references to services that are not available or cannot be purchased in the country of the website visitor.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong> Guarantees and price indication<\/strong><\/li>\n<\/ol>\n<p><strong>3.1<\/strong> The essential characteristics of the services\/products are presented on <a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>\u00a0within each description sheet. Although they are presented as accurately as technically possible, the representation on this website by any means (images, colours, sounds) is for reference only and does not imply any guarantee as to the exact visual characteristics of the product\/service purchased.<\/p>\n<p><strong>3.2<\/strong>\u00a0Prices are subject to change and will be quoted on our website from time to time, unless there is an obvious error. Please check the final sales price before submitting the relevant order form.<\/p>\n<p><strong>3.3<\/strong>\u00a0Orders placed with requests that we cannot logistically fulfil will automatically be cancelled.<\/p>\n<p><strong>3.4<\/strong>\u00a0Any complaints regarding the provision of the service or the condition of the goods shall be reported promptly. In the case of physical goods, the customer is requested to provide photographic proof of the defect; in the case of services or experience, the report shall be made on site or as soon as possible.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><strong> Payments<\/strong><\/li>\n<\/ol>\n<p><strong>4.1<\/strong>\u00a0Payment of the prices and additional costs must be made using one of the methods indicated on the order form.<\/p>\n<p><strong>4.2<\/strong>\u00a0In case of payment by credit\/debit card, all details (e.g. card number or expiry date) will be sent via encrypted protocol to banks providing remote electronic payment services, without third parties having any access to them. These details will not be used by us except to execute the procedure related to your purchase, issue refunds in case of cancellations\/returns in compliance with our policies, or to report cases of fraud to the police.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong> Customer care<\/strong><\/li>\n<\/ol>\n<p><strong>5.1<\/strong>\u00a0For any information please write to\u00a0<strong><a href=\"mailto:experience@nausika.it\">experience@nausika.it<\/a><\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong> Priva<\/strong><strong>cy<\/strong><\/li>\n<\/ol>\n<p>You will find information on the processing of your personal data by clicking on our\u00a0<strong><a class=\"iubenda-black no-brand iubenda-noiframe iubenda-embed\" title=\"Privacy Policy \" href=\"https:\/\/www.iubenda.com\/privacy-policy\/52653591\">Privacy Policy<\/a><\/strong>\u00a0on the site.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li><strong> Applicable Law and Jurisdiction<\/strong><\/li>\n<\/ol>\n<p><strong>7.1<\/strong>\u00a0These General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 206 of 6 September 2005 on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects related to e-commerce. Please note that the European Commission provides a platform for Alternative Dispute Resolution, available at\u00a0<a href=\"http:\/\/ec.europa.eu\/odr\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/ec.europa.eu\/odr&amp;source=gmail&amp;ust=1775630790784000&amp;usg=AOvVaw0FFX7JjwAwkT_siLmHyhuI\">http:\/\/ec.europa.eu\/odr<\/a>.<\/p>\n<p><strong>7.2<\/strong>\u00a0Any disputes shall be settled exclusively by the Court of Milan, Italy, without prejudice to the jurisdiction of the consumer where applicable by law.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"8\">\n<li><strong>Changes and updates<\/strong><\/li>\n<\/ol>\n<p><strong>8.1<\/strong> The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or for other business reasons. The new General Terms and Conditions of Sale shall be effective from the date of publication on <a href=\"https:\/\/experience.nausika.it\/en\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/experience.nausika.it&amp;source=gmail&amp;ust=1775630790783000&amp;usg=AOvVaw1DEmIGmzfnun08R9UWzpH7\">experiences.nausika.co.uk<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>TERMINI E CONDIZIONI DI VENDITA Le seguenti Condizioni Generali di Vendita, unitamente ai documenti a cui ci si riferisce di seguito, inclusa l&#8217;Informativa sulla Privacy, disciplinano l&#8217;offerta e la vendita di prodotti e\/o servizi sul nostro sito web &#8220;experiences.nausika.it&#8220;. Si prega di leggere attentamente questi termini e condizioni prima di ordinare qualsiasi prodotto o servizio. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":14,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-245","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Termini e condizioni | Nausika Boat Tours &amp; Rental<\/title>\n<meta name=\"description\" content=\"Leggi i termini e le condizioni per l&#039;acquisto dei boat tour organizzati e del noleggio barche sul Lago di Como offerti da Nausika.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/experience.nausika.it\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termini e condizioni | Nausika Boat Tours &amp; 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